Billing and Payment

How to manage your subscription, update your payment method, review invoices, and change plans.

Plans

We offer three plans:

Personal

For individual use and core features.

Pro

For advanced workflows, expanded usage, and priority support.

Enterprise

For the highest level of access, premium features, and private cloud development.


Your current plan is shown in Settings > Billing.

And you can compare current plans on the website or within Billing by navigating to See Plans.

Manage your subscription

Open the app, then go to Settings > Billing > See Plans.

From there, you can:

  • view your current plan
  • see your user status
  • update your payment method
  • change plans
  • cancel your subscription

Billing cycle

Paid plans renew automatically on a recurring basis.

Plans may be billed monthly or annually. If annual billing is selected, the full amount is charged at the start of the billing period.

Change plans

You can change plans at any time.

Upgrade

When you upgrade from Personal to Pro, or from Pro to Enterprise, the change takes effect immediately.

Downgrade

When you move to a lower plan, your current features will remain available until the end of the current billing period. The new plan begins on your next renewal date unless otherwise noted.

Cancel your subscription

You can cancel at any time from Settings > Advanced. Navigate to the Danger Zone and select Delete Account.

After cancellation:

  • your data and account information is deleted
  • automatic renewal is turned off
  • you will not be charged again unless you resubscribe

Payment methods

Accepted payment methods include major credit or debit cards.

To update your payment method:

  1. Open Settings
  2. Select Billing
  3. Choose Subscribe on your current plan
  4. Enter your new billing details
  5. Save changes

Your updated payment method will be used for future renewals.

Failed payments

A payment may fail if:

  • the card has expired
  • billing details are incorrect
  • the bank declines the charge
  • there are insufficient funds

To fix a failed payment:

  1. Check that your card details are correct
  2. Confirm the card is still active
  3. Contact your bank or card provider
  4. Update your payment method in Settings > Billing

If payment is not completed, your plan may move to a limited state or revert at the end of the billing period.

FAQ

Where can I see my current plan?

Go to Settings > Billing.

Can I change plans later?

Yes. You can upgrade or downgrade at any time.

When will I be charged?

You’re charged at the start of each billing period and again on each renewal date unless you cancel first.

Will I lose access immediately if I cancel?

No. Access usually continues through the end of the billing period you already paid for.

Why was my payment declined?

The most common reasons are expired cards, incorrect billing details, insufficient funds, or a blocked charge.

Contact support

For billing help, contact support at help@espa.ai with:

  • the email address on the account
  • the plan name
  • the date of the charge
  • a short description of the issue

Beta Testers & Legacy Accounts

Beta tester accounts have been transitioned to Legacy Accounts.

We know building for impact means getting real world users engaged from day 1, and we can't tell you how much your support for early Espa means to us. As a thank you, Beta testers accounts will continue to be free. We hope you continue to love and use Espa. Thank you for being on this journey with us!